All collars are handmade as they are ordered and ship in 7 to 10 business days.
Business days are Monday - Friday 8am to 5pm eastern time. Does not include Holidays.
All Orders are shipped First Class with a tracking number. Once an order is marked Delivered by the post office we do not refund or replace the order unless it is an error in delivery on the part of the post office. In such a case please contact us.